Track Your Order
Track your order
Look up your parcel with the tracking reference from your dispatch email. No account needed — one reference, every carrier we use.
Look up your parcel
The button opens 17TRACK, a free third-party tracking service that covers the carriers we use, in a new tab. Paste the reference exactly as it appears in your dispatch email, including any letters at the start and end.
Reading the tracking
Statuses read differently depending on whether the parcel is still in the origin country or has reached yours, and the wording changes again once a local carrier takes over. These are the common ones:
| What you see | What it means | Action needed |
|---|---|---|
| Label created / order received | We have generated the reference but the parcel has not been scanned yet | None — normal on day one |
| Accepted / collected | The carrier has scanned the parcel into their network | None |
| In transit / departed facility | The parcel is moving between sorting centres | None |
| Arrived at destination country | It has landed and is queued for customs or local handling | None, but customs can pause it |
| Customs clearance | Your country is processing the parcel for import | Wait — with DDP pricing, import charges are already covered |
| Out for delivery | It is on the van today | Make sure somebody can receive it |
| Delivered | The carrier has completed delivery | Check your usual safe place first |
| No further information | The reference is quiet — often between handovers | Wait a day, then email us |
Quiet periods are normal. International parcels regularly go a few days without an update while they clear customs or cross between carrier networks. A reference that has not moved since the last scan is not the same thing as a parcel that has been lost.
When tracking has not updated
- Check the reference. Typos account for a good share of “no information” results — copy and paste it rather than retyping.
- Give it a day. First scans and carrier handovers both create quiet gaps. A quiet reference on day one or two is not yet a problem.
- Email us the order number. If it has been quiet for a while, send the order number to fangearprohelp@outlook.com and we will chase the carrier from our side.
- We open a trace. Carrier-side systems show more than the public tracking page does. We keep you updated with what they come back with, rather than leaving you refreshing.
Common questions
Check your spam or promotions folder first, then email us with your order number and we will resend the reference.
Check around your property, with neighbours, and with anyone else at the address. If it is still missing, email us the order number and we will open a claim with the carrier.
Quiet periods are normal, but if the reference has not moved for a long stretch, email us. Customs and carrier handovers both produce long quiet periods that resolve on their own.
Only before dispatch. Once the parcel is in transit the address is locked, so message us immediately if you spot a mistake.
No. The reference from your dispatch email is all the tracker needs.
Still need help?
Send us your order number and we will find out what the carrier is actually doing with it.
fangearprohelp@outlook.com