The two stages of your order

A jersey order moves through two separate stages, and they add up. Knowing which stage you are in is the fastest way to work out when your parcel will land.

The first stage is preparation: picking your jersey, checking it over and packing it. The second is the journey itself. Customised jerseys add a third element in between, because the name and number have to be printed before the parcel can be sealed.

Stage one — order processing

Once your order is confirmed, we pick the jersey, check it for faults and pack it for transit. This takes 1–3 business days. You will get a confirmation email with a tracking reference as soon as it leaves the warehouse.

Orders placed on a weekend or a public holiday start their processing clock on the next working day. During a season launch, when new jerseys land all at once, preparation can take the longer end of that window simply because of volume.

Custom jerseys need 3–5 business days for production, plus an additional 2–3 business days for name and number printing, before the parcel is sealed and dispatched.

Stage two — delivery

Transit takes 7–15 business days for North America and Europe, and 7–20 business days for the rest of the world. Two orders leaving our warehouse on the same day can arrive a week apart, and that is normal rather than a problem: the difference comes from how far the parcel travels, how the destination country handles incoming post, and how quickly customs clears it.

Shipping costs and free shipping

• Free shipping on all orders of $48.99 and over — the banner at the top of the site shows the same threshold.
• Orders under $48.99 ship for a flat $5 via Standard Tracked Shipping — fully tracked from our warehouse to your door.
• One flat rate covers all 147 countries and regions we ship to. The fee never changes with your destination.
• Cash on Delivery is not supported.

Changed your mind or ordered the wrong size? Our 30-day returns policy covers it — and once your parcel is on its way, the tracking page explains every status you will see.

Changed your mind or ordered the wrong size? Our 30-day returns policy covers it — and once your parcel is on its way, the tracking page explains every status you will see.

Changed your mind or ordered the wrong size? Our 30-day returns policy covers it — and once your parcel is on its way, the tracking page explains every status you will see.

Changed your mind or ordered the wrong size? Our 30-day returns policy covers it — and once your parcel is on its way, the tracking page explains every status you will see.

Tracking your parcel

Every dispatch gets a tracking reference by email. Paste it into the carrier's tracking page and you will see the parcel's progress as it is scanned along the route.

The first update can take a little while to appear — international carriers need 2–4 business days to scan the parcel into their network before anything shows. A reference that looks quiet for the first day or two is almost never a problem.

When something goes wrong

• Tracking has not moved in a while. Email us the order number and we will open a trace with the carrier — they can see more than the public tracking page does.
• The parcel arrived damaged. Send us a photo of the packaging and the jersey within 7 days of delivery. We replace damaged orders without making you work through the returns process.
• It says delivered and it is not here. Check with neighbours and your local depot first, then message us. We will chase it from our side as well.
• You gave the wrong address. An address cannot be changed once a parcel is in transit. Message us as soon as you notice and we will explain the options before anything is sent a second time.

Things outside our control that can add time:

• Delays caused by customs inspections or carrier network problems
• Parcels held because nobody was available to receive them

Questions we get most

Can I change my delivery address after ordering?

Yes, if your order has not been dispatched yet — email us straight away and we will update it. Once the parcel is in transit the address cannot be changed by us.

Will I have to pay customs or import duty?

No. Every price on our site is DDP — duties and import taxes are included in what you pay us, so nothing is collected on arrival.

Do you ship to PO boxes?

Some carriers accept them and some do not, which means we cannot guarantee it for every destination. Use a street address and you will avoid the question entirely.

What if nobody is home when delivery is attempted?

The carrier will usually leave a card and try again or hold the parcel at a local depot. If it is returned to us because nobody collected it, we will contact you to arrange a second attempt.